Player Privacy Policy
This Privacy Policy explains how Rocketpot collects, uses and protects personal information when you create an account, use our services or visit our site. We take your privacy seriously and set out below what data we hold, why we process it and how you can manage your information.
Types of data we collect
Personal data
We collect information you provide when registering or contacting us, such as your name, email address, date of birth and any identity documents submitted for verification. Account credentials, communication preferences and customer support records are also treated as personal data.
Technical data
Technical data includes IP address, device and browser information, operating system, language settings, device identifiers and log files. We use this data to secure accounts, detect fraud and improve site functionality.
Transactional data
Transactional data covers deposits, withdrawals, bets, game activity, timestamps and currency choices. When you use crypto wallets or payment services we record the wallet addresses and transaction references required to process payments and comply with security checks.
How we use your information
We process your data to provide and maintain your account, complete transactions, respond to enquiries and handle disputes. Data is used for identity verification, fraud prevention, compliance checks, customer service, technical maintenance and to communicate important account notices. We may analyse aggregated data to monitor site performance and improve the service.
Data protection practices
We employ technical and organisational measures appropriate to the risk to protect personal information against unauthorised access, loss, alteration or disclosure. Measures include encryption of data in transit, access controls, and routine security reviews. Access to personal data is restricted to staff and third parties who need it to perform services on our behalf.
Cookies and tracking technologies
We use cookies and similar technologies to operate the site, remember your preferences and measure site usage. Some cookies are strictly necessary for account operation, while others support analytics and performance monitoring. You can manage cookie settings via your browser; disabling certain cookies may affect site functionality.
Information sharing and third parties
We may share data with third-party service providers who support payments, verification, fraud prevention, hosting, analytics and customer support. We require these providers to protect your data and limit use to the services they provide. We may also disclose information where required by law or to protect the rights, safety or property of users and our service.
User rights
You have the right to request access to the personal data we hold about you, ask for inaccurate information to be corrected, and request deletion where applicable. You may object to, or ask us to restrict, certain processing activities. Where you provided consent, you can withdraw it at any time without affecting prior lawful processing.
Access, correction and deletion of data
To exercise your rights or to request a copy of your personal data, please contact us at [email protected]. We will respond to verified requests in line with applicable law and may request information to confirm your identity before taking action.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. When we make significant changes we will post a revised policy on the site and, where appropriate, notify account holders. Please check this page regularly for the latest information.