General Terms and Conditions

These Terms and Conditions describe the rules that govern your use of Rocketpot. They explain the relationship between us and you, the obligations that apply to account holders, and the basic procedures we follow for promotions, payments and disputes. By using our site you agree to comply with these rules and any specific promotional terms that apply to your account.

Account responsibilities

You must provide accurate, complete and up-to-date information when registering and during account management. Accounts are personal and limited to one per person. You must not allow another person to use your account. We may suspend or close accounts, freeze funds or withhold withdrawals where information is false, where there is suspected fraud or abuse, or while verification checks are underway.

Eligibility requirements

To register you must meet the legal gambling age in your jurisdiction and be at least 18 years old. Residents of restricted jurisdictions are not permitted to open or use accounts. We perform eligibility checks at registration and periodically thereafter and may refuse service where local law or our policies prohibit access.

Acceptable platform use

Use the site only for lawful personal gambling. The use of bots, automated scripts, third-party staking services, collusion or any attempt to bypass geographic restrictions - including the use of VPNs or other tools - is prohibited. Breaches of acceptable use may result in account closure and forfeiture of funds and winnings.

General bonus and promotion rules

Promotions are subject to specific terms which must be accepted before participation. Bonus funds are usually non-withdrawable until wagering requirements are met. We reserve the right to limit, refuse, reclaim or cancel bonuses for suspected abuse or where promotional terms are breached. If you withdraw funds before completing wagering requirements you may forfeit bonus funds and associated winnings. Contribution rates for different games may vary and are detailed in each promotion.

Deposits and withdrawals

We accept the payment methods published on site. Deposits and withdrawals may be subject to minimum values and confirmation rules. Deposits should originate from wallets or accounts under your control. Withdrawals are generally returned to the same source used for deposit where possible. We aim to process withdrawal requests promptly, and processing targets are published on site, but all payouts are subject to verification and anti-fraud checks.

Verification and large withdrawals

We may require identity, address and source-of-funds documentation at registration, before withdrawals or at any time to comply with our policies. Large wins may be subject to additional checks and, where necessary, we may apply staged payments while verification is completed.

Dispute resolution

If you have a complaint contact our support team at [email protected]. We will investigate disputes fairly and promptly. If you remain dissatisfied you may seek independent advice. Where applicable, our T&Cs explain governing law and jurisdiction; any additional escalation options will be set out in those terms.

Updates to Terms and Conditions

We may update these Terms and Conditions from time to time. Changes will be posted on the site and, where required, notified to account holders. Continued use of the service after changes are published constitutes acceptance of the revised terms, subject to any local legal requirements.

Responsible play

We promote responsible play. Self-exclusion and other support options are available on request via our support channels. If you are concerned about your gambling, contact independent support organisations listed on the site or seek professional advice.