Get in Touch With Our Team
Need help? Our team can assist with questions, account-related issues, technical concerns or general feedback. Whether you need help verifying your account, checking a payment, or reporting a problem, contact us and we will respond during published hours. For urgent matters please use the phone line for quickest response. We can also help with self-exclusion, a copy of our terms, or to guide you through verification steps and provide assistance in multiple site languages where available today.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24/7 assistance, typical reply within 2 hours) |
| General enquiries | [email protected] (general enquiries, reply Mon-Fri within 48 hours) |
| Affiliate enquiries | [email protected] (partnerships; reply 1-2 working days) |
| Phone | +44 20 7946 0218 (English support line) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Support via Email
Email is the preferred way to contact us for account issues, document requests or detailed enquiries. For fastest handling, send your message to [email protected] with a clear subject line and include up-to-date contact details, your account ID and any relevant documents. Providing these upfront helps avoid delays and ensures a quicker, accurate response from our team.
Contact Form
Name <label for="email" style="font-size:14px;color:#111;">Email</label><input id="email" name="email" type="email" required placeholder="[email protected]" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"><label for="message" style="font-size:14px;color:#111;">Message</label><textarea id="message" name="message" rows="6" required placeholder="Your message" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="padding:10px 14px;background:#1d7cd3;color:#fff;border:none;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>Response Time
Our support team aims to respond to most enquiries within one business day. Simple requests are usually handled quickly, while more complex issues - such as KYC checks or payment investigations - may take longer depending on their nature and the checks required. If we need extra time we will update you with an expected timeline and next steps.
Feedback
We’d love to hear from you about your experience at Rocketpot. Please send feedback, suggestions or ideas for improving the site, every message is read and considered. Your input helps us fix issues, refine features and make the service easier to use. Share what worked and what didn’t, and we’ll review it carefully to improve the user experience.